These General Terms and Conditions govern the relations between VOYVODOV LEATHER LTD., as a supplier and its customers, as users of the supplier’s website mbgfashionstudio.com/en/
1.1. INFORMATION about the supplier according to the Electronic Commerce Act and the Consumer Protection Act
Voyvodov Leather Ltd.
8, Peter Shilev str.
4000 Plovdiv, Bulgaria
VAT Number: BG206097570
Correspondence data: tel. 0899197059, email: firstname.lastname@example.org
1.2. The user declares that he is familiar with these General Terms and Conditions and by clicking on any link, button, image or application located on the site mbgfashionstudio.com/en/ the user expressly and unconditionally agrees with them.
1.3. Voyvodov Leather Ltd.. reserves the right to change the design of mbgfashionstudio.com/en/, its content and these General Terms at any time. The changes become valid at the moment of their implementation / publication on mbgfashionstudio.com/en/
The terms used in these General Terms and Conditions have the following meaning:
A website is a set of web pages, with a common title web page, which is loaded in your browser when you type the e-mail address mbgfashionstudio.com/en/
A user of mbgfashionstudio.com/en/ is any person who has entered the e-mail address or reached mbgfashionstudio.com/en/ by redirecting from another website in order to make purchases of goods electronically.
A user with registration is any person who has performed actions specified by VOYVODOV LEATHER LTD., as a result of which he is included in the database of VOYVODOV LEATHER LTD. and can check the history of his orders in mbgfashionstudio.com/en/
A user with a quick order is any person who has performed actions specified by VOYVODOV LEATHER LTD. in order to place an order for goods from mbgfashionstudio.com/en/, without registering and not being included in the database of VOYVODOV LEATHER LTD..
Browser – a computer program that provides the ability to transfer, process and visualize data through various types of data transfer protocols.
Malicious actions are actions or omissions that violate Internet ethics or harm individuals connected to the Internet or associated networks, sending unsolicited e-mail (unsolicited commercial messages, SPAM), gaining access to resources with foreign rights and passwords, using vulnerabilities in systems for their own benefit or information retrieval (HACK), committing acts that may qualify as industrial espionage or sabotage, damaging or destroying systems or information arrays (CRACK), sending “Trojan horses” or inducing the installation of viruses or remote control systems, disrupting the normal operation of other Internet users and associated networks, performing any actions that may qualify as a crime or administrative violation under Bulgarian law or other applicable law.
User profile is a separate part of mbgfashionstudio.com/en/, containing information about the user – e-mail address and password, through which the services provided by VOYVODOV LEATHER LTD. are accessed and information is exchanged between the user and VOYVODOV LEATHER LTD.;
Distance selling contract – any contract concluded on the basis of an offer by VOYVODOV LEATHER LTD. and a consumer as part of a system for sale of goods or provision of services, in which from the date of submission of the offer until the conclusion of the contract the parties are not in physical contact with each other. Each order is a separate contract. When making an electronic statement for concluding a contract of sale, the user agrees with both these General Terms and the content of the contract for distance selling, providing the methods of payment, available in a prominent place on mbgfashionstudio.com/en/
Brochure / notices / messages – information means, mainly electronic, concerning products, services in the commercial sites of VOYVODOV LEATHER LTD. and the partners, including the purchase of vouchers or promotions offered in a certain period of time;
III. Confidentiality of the provided data
3.1. The personal data that VOYVODOV LEATHER LTD. receives upon registration or upon concluding a sales contract without registration will be used only for customer service – acceptance and execution of orders and contact with consumers in case of problems with the order.
3.2. VOYVODOV LEATHER LTD. complies with the requirements of the Personal Data Protection Act and is responsible for the protection of information about the user, which became known to him on the occasion of concluding the contract at a distance, except in cases of force majeure, accident or malicious actions of third parties. .
3.3. By accepting the General Terms and Conditions, the user agrees that the information about him be stored and processed in the manner prescribed therein and in the law, and agrees that his personal data, announced as publicly available in his user profile at mbgfashionstudio.com/en/, be used by VOYVODOV LEATHER LTD. for the purposes of direct marketing.
3.4. VOYVODOV LEATHER LTD. undertakes not to disclose any personal information about the user and not to provide the collected information to third parties – government agencies, companies, individuals and others, except in cases where:
– has received the explicit consent of the user during registration or at a later time;
– the information is requested by state bodies or officials, who according to the current legislation are authorized to request and collect such information in compliance with the legally established procedures;
– other cases specified in the law.
3.5. By registering in mbgfashionstudio.com/en/, the user agrees to the personal e-mail address announced by him, to be sent personal, advertising or other commercial messages from “VOYVODOV LEATHER” Ltd.
IV.Use of the website
4.1. When using the website of VOYVODOV LEATHER LTD., the user is responsible for all consequences arising from his behavior, including any property, intellectual, electronic or any other type and nature of damage caused to the website, services VOYVODOV LEATHER LTD. or any other person with whom VOYVODOV LEATHER LTD. has concluded a contract for joint activity or for provision of services according to the Bulgarian legislation.
4.2. The website is addressed to users without and with registration. The possibility to order via the Internet is available for users residing in the Republic of Bulgaria and abroad. Persons under the age of 18 are not entitled to make statements or enter into contracts within the meaning of these General Terms and Conditions. By sending an order and / or creating an account, the user declares that he is an adult (a person over 18 years of age).
4.3. By accepting these General Terms and Conditions, the user is informed that all content, including but not limited to images, images, text and / or multimedia content, design, software, databases, information and any other content published on mbgfashionstudio.com/en/ are the property of VOYVODOV LEATHER LTD..
4.4. The user has no right to copy, transfer, modify, use, display, provide, etc. the content of mbgfashionstudio.com/en/, without the explicit written consent of VOYVODOV LEATHER LTD., unless the use is for non-commercial purposes.
V.Order, contract and payment of the price
5.1. The consumer has the right to order all goods listed in mbgfashionstudio.com/en/ When placing an order, the user has the right to choose the type, brand and model of goods and their quantity, payment terms, method and delivery times, according to the options offered by mbgfashionstudio.com/en/ . When placing an order, the user enters into contractual relations with VOYVODOV LEATHER LTD. for purchase and sale of the selected item, regulated by these General Terms and Conditions. The distance selling contract between VOYVODOV LEATHER LTD. and the consumer is considered concluded from the moment of confirmation of the specific order by VOYVODOV LEATHER LTD..
5.2. The on-line system for purchases through the site reflects the availability of items at the current time of viewing, given the dynamics of sales, certain products published and listed on the site as “available” at the time of placing the order may be exhausted and not can be ordered / confirmed and delivered by VOYVODOV LEATHER LTD.
5.3. All orders received on Friday night, Saturday and Sunday or during public holidays are processed on the next first working day.
5.4. The payment of the price under the contract is made by means of the methods indicated on mbgfashionstudio.com/en/, and by making a payment the user makes a voluntary statement that he agrees to pay for the product and that he agrees with the General Terms.
5.5. The prices of the products indicated on mbgfashionstudio.com/en/ are final and include VAT. The delivery price is paid by the consumer, and when placing the order its value is indicated, unless explicitly stated otherwise.
5.6. VOYVODOV LEATHER LTD. reserves the right to change the prices of the products, as well as those for delivery.
5.7. Payment is made by cash on delivery – upon delivery of the ordered product.
6.1. The delivery of a product ordered through mbgfashionstudio.com/en/ is done with DHL Express to the address specified by the user.
6.2. Delivery is done in 2 to 4 business days
6.3. Upon delivery, the recipient signs a bill of lading, which certifies the exact execution of the order.
VII. Complaint. Warranty. Order cancellation
7.1. Complaints in case of obvious defects are filed within 30 days after the purchase of the goods, and in case of hidden defects upon their discovery, but not later than the term of their warranty. The costs of returning a product related to a complaint and sending a new product are at the expense of the consumer. The products with complaints are sent to the address: Plovdiv, Bratya Pulievi №4, MBG ATELIER
7.2. The warranty period of the commercial warranty of the products is 30 days. In case of detachment and / or defect, which can be eliminated and only if the problem is not the result of improper operation, the shoe items are repaired within 30 days and sent by courier at the expense of the customer.
In connection with the observance of your rights and compliance with the Consumer Protection Act, it is important to know that:
Art. 112. (1) In case of non-compliance of the consumer goods with the contract of sale the consumer shall have the right to file a claim, asking the seller to bring the goods in compliance with the contract of sale. In this case, the consumer can choose between repairing the product or replacing it with a new one, unless this is impossible or the method of compensation chosen by him is disproportionate to the other.
(2) It is considered that a certain way of compensating the consumer is disproportionate if its use imposes costs on the seller, which in comparison with the other way of compensation are unreasonable, taking into account:
- the value of the consumer goods, if there was no lack of non-conformity;
- the significance of the non-compliance;
- the possibility to offer to the consumer another way of compensation, which is not connected with significant inconveniences for him.
Art. 113. When the consumer goods do not comply with the contract of sale, the seller shall be obliged to bring them in compliance with the contract of sale.
(2) The bringing of the consumer goods in compliance with the contract of sale shall be carried out within one month, as of the filing of the complaint by the consumer.
(3) After the expiration of the term under par. 2 the consumer has the right to cancel the contract and to be reimbursed the amount paid or to request a reduction of the price of the consumer goods.
(4) The bringing of the consumer goods in compliance with the contract of sale shall be free of charge for the consumer. It does not owe costs for the shipment of consumer goods or for materials and labor associated with its repair, and must not suffer significant inconvenience.
(5) The consumer may also claim compensation for the damages suffered as a result of the non-compliance.
Art. 114. (1) In case of non-compliance of the consumer goods with the contract of sale and when the consumer is not satisfied with the resolution of the claim under art. 113, he has the right to choose between one of the following options:
- cancellation of the contract and refund of the amount paid by him;
- price reduction.
(2) The consumer may not claim a refund of the amount paid or a reduction in the price of the goods when the trader agrees to replace the consumer goods with new ones or to repair the goods within one month of filing the complaint by the consumer.
(3) The trader shall be obliged to satisfy a request for cancellation of the contract and to reimburse the amount paid by the consumer, when after he has satisfied three claims of the consumer by repairing the same goods, within the term of the guarantee under art. 115, there is another occurrence of non-compliance of the goods with the contract of sale.
(4) The consumer may not claim for cancellation of the contract if the non-conformity of the consumer goods with the contract is insignificant.
Art. 115. (1) The consumer may exercise his right under this section within two years, as of the delivery of the consumer goods.
(2) The term under par. 1 shall cease to run during the time necessary for the repair or replacement of the consumer goods or for reaching an agreement between the seller and the consumer for resolving the dispute.
(3) The exercise of the consumer’s right under para. 1 is not bound by any other term for filing a claim, different from the term under para. 1.
The cited articles are from the Consumer Protection Act.
7.3. In case the product received by the consumer does not correspond to the desired size, the consumer has the right to return the item for replacement with the same but different number, and the cost of return and resending are at the expense of the consumer.
7.4. In case of non-compliance of the ordered goods with the sales contract and when the consumer is not satisfied with the resolution of the complaint, he has the right to choose between one of the following options:
– cancel the contract and request a refund of the amount paid by him or request a reduction in the price.
The consumer cannot claim a refund of the amount paid or a reduction in the price of the goods if VOYVODOV LEATHER LTD. agrees to replace the goods with a new one or to repair
within one month of filing the complaint by the user. VOYVODOV LEATHER LTD. will satisfy a request for cancellation of the contract and will refund the amount paid by the consumer to the consumer’s bank account, when after satisfying three complaints of the consumer by repairing the same product, within the warranty period under the CPA, and there is a further occurrence of non-compliance of the goods with the contract of sale. The consumer cannot claim for cancellation of the contract if the non-compliance of the goods with the contract is insignificant.
7.5. Refusal of an order – Pursuant to Art. 50 of the Consumer Protection Act, a consumer who has the status of a consumer within the meaning of the CPA has the right to withdraw from the distance contract without stating a reason and without paying any costs, except for the costs provided , without paying compensation or penalty and without paying any costs, except for the costs, in Art. 54, para. 3 and Art. 55 of the CPA, within 14 days from the date of: acceptance of the goods by the consumer or by a third party other than the courier.
The right of withdrawal can be exercised only if the following conditions are met: the purchased goods must be in their original packaging, without traces of use or distortion of trade and accompanied by all documents received with the product, in accordance with the provisions of Art. 55 of the Consumer Protection Act. The transport costs for returning the goods from the consumer to VOYVODOV LEATHER LTD. are at the expense of the consumer. VOYVODOV LEATHER LTD. refunds to the consumer the amount paid by him for the returned goods to the consumer’s bank account not later than 15 days from the date on which the consumer has exercised his right to withdraw from the contract.
Where the consumer exercises his right to withdraw from the distance contract, the consumer must send or deliver the goods back to the trader or to a person authorized by him without undue delay and no later than 14 days from the date on which the consumer notified the the trader for his decision to withdraw from the contract. The deadline is considered met if the consumer sends or hands over the goods back to the trader before the expiry of the 14-day period.
When a user returns a purchase from mbgfashionstudio.com/en/ with a courier company, the amount for the goods is refunded to the consumer’s bank account after the shipment is opened and it is established by drawing up a statement that the goods meet the requirements of item 7.5 above. . 4. If the goods do not meet the above, it is returned at the expense of the consumer to the address from which it was sent to VOYVODOV LEATHER LTD..
VIII. Disputes and complaints
8.1. In situations that arise in connection with unresolved issues, the client has the right to address the disputed issues to our associate at the address specified for correspondence.
8.2. Any disputes that may arise between VOYVODOV LEATHER LTD. and the user will be resolved by mutual consent. If this is not possible, they will be referred to the competent Bulgarian court in accordance with Bulgarian law.